Questions and answers
Short answers about how Lake Swag pieces are made, shipped and looked after.
How is each piece made?
Every piece is made to order. Most are made by our print partners in the United States; magnets come from a separate print partner and ship in their own package. The design is your lake's real shoreline, finished by hand into a clean outline and lettered with its name.
How long will my order take?
Most pieces are made in 2 to 5 business days after you order; posters take 3 to 8. Orders then arrive 3 to 7 business days after they ship. Magnets are made by a separate partner and ship in their own package.
When should I order for Christmas?
To arrive by Christmas in the US, order by Fri, Dec 4 for glass ornaments and rocks glasses, Mon, Dec 7 for ceramic ornaments, and Tue, Dec 1 for everything else.
How much is shipping?
Glass ornaments, ceramic ornaments and rocks glasses ship free in the US. Everything else is $4.99, free on orders of $59+ after discounts. We ship to US addresses.
What if there's a problem with my order?
Email us at hello@lakeswag.com with your order number. Our refund policy has the details.
Can I return or exchange something?
Every piece is made to order, so we don't take returns or exchanges for size or a change of mind. Each shirt, sweatshirt and hoodie page has a size guide with measurements, so please check it before you order.
How do I wash my shirt or sweatshirt?
Machine wash cold, inside out, and tumble dry on low. The size guide on each garment page has that blank's full care instructions.
Can you make my lake?
Yes. Tell us your lake and we'll send you a free mockup within 24 hours. No payment, no obligation. Get your free mockup.
How accurate are the lake outlines?
Each design starts from the lake's real shoreline, then we decide which arms and coves locals count as the lake and smooth the line so it reads clearly at print size. They're art, not maps: please don't use them for navigation or boating.
Are the photos real?
Where a lake page has a photograph at the top, it's a real photograph of that lake, credited to the person who took it. The product scenes elsewhere are styled images made from our own print files, so the design and where it sits on the product are what you'll get.
Can I change or cancel my order?
Email us as soon as you can. We can change or cancel an order until it goes into production.
How do I reach you?
Email hello@lakeswag.com or use the contact form. You'll hear back from the person who makes everything, usually within one business day.
Still wondering about something? Ask us.